Michael Watts is a senior technology and business leader who has spent his career helping organisations turn ambition into action. With decades of experience in Customer Success, Professional Services, and Digital Transformation, Michael has advised some of the most recognisable enterprises in financial services, healthcare, manufacturing, and government.

He has led regional and global teams for companies including ServiceNow, Cisco, and HERE Technologies, guiding transformation initiatives across Asia Pacific and beyond. His work has always centred on one principle: technology only matters if it creates real business outcomes. Whether it’s scaling customer success programs, building partner ecosystems, or helping CIOs design operating models, Michael blends boardroom strategy with delivery know-how.

Today, through SideCar Consulting, Michael partners with CIOs and executives to prepare their organisations for an AI-driven future. His advisory spans three key domains: digital transformation strategy, customer success and value realisation, and AI readiness. Leaders trust him to provide clarity, independence, and frameworks that connect big ideas to practical execution.

Beyond the corporate sphere, Michael is a believer in the “11-star experience” mindset — aiming not just to meet expectations, but to delight customers, employees, and partners in ways that endure. His approach is global in perspective, but always local in relevance.

For Michael, SideCar is more than a consulting brand. It’s a philosophy: transformation is not a solo ride. Leaders need a trusted partner in the sidecar — someone who sees the road ahead, helps navigate the bends, and ensures the journey creates outcomes that matter.